General

Why is my subscription mortgage account in pending status?
The subscription mortgage account may be in pending status due to incomplete details or awaiting subscription payment.
Tue, 6 Dec, 2022 at 10:40 AM
Can I change my plan in the future? Will there be extra charges for the change of plan?
Yes, you have the option to change your desired MOP plan in the future. Any modification in a plan, however, will incur an administrative fee. The updated r...
Tue, 6 Dec, 2022 at 10:40 AM
Are payments made on ProppyApp® safe?
Yes. In fact, all payments made are directed to the issuing bank and bank account number, not ProppyApp®. (Subscription fees are paid through a third party ...
Tue, 6 Dec, 2022 at 10:40 AM
How many ProppyGems will I receive once I have updated my mortgage repayment and balance information?
ProppyGems will be rewarded according to sequence if your mortgage repayment is made on time:  1 st month reward – 10 ProppyGems  2 nd month reward – 20 P...
Tue, 6 Dec, 2022 at 10:40 AM
Why has my variance turned red?
If your variance turns red, please contact your bank immediately for any updates as the payment amount made as specified in the diagnosis report may be inco...
Tue, 6 Dec, 2022 at 10:40 AM